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  Rate APR* Term
MORTGAGE** 3.000% 3.146% 180
VEHICLES 3.990% 3.990% 36
AG/COMM LOANS 4.000% 4.000% 12
CONSUMER LOANS 4.750% 4.750% 12
*APR = Annual Percentage Rate
**Based on loan amount
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‘Member/Owners' that's the difference between a credit union and other financial institutions. SouthPoint Federal Credit Union is owned and governed by the members it serves. Every member has an equal right to voice his or her opinions and vote at the annual meetings.

  

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SouthPoint Federal Credit Union

Member Solutions Agent

SouthPoint Federal Credit Union is looking for a full-time Member Solutions Agent to join our New Ulm office. Position requires excellent communication and member service skills. In addition, it requires the ability to work in a team environment, multi-task, and process member requests in a timely and accurate manner. Call Center preferred.
Posted On:
Closing On: 		Wednesday, 25 January 2012
Tuesday, 07 February 2012
Category Member Solutions Agent
Department Member Solutions
Shift Shirts begin between 7:45 am - 9:00 am and end from 4:15 pm - 5:30 pm
Location New Ulm, Minnesota
706 North German Street
Job Type:
Job Description: To answer incoming calls and electronic communications (e-mail and webchat) of SouthPoint Federal Credit Union in a caring and efficient manner using the Member Service Skills set forth by the credit union.

Be the first line of response to members' requests, problems and complaints and/or direct them to the proper person for specific information and assistance.

Assist members with opening new accounts and loan applications.

Assist members with transactions such as account transfers, loan payments, research and balance inquiries.

Provides assistance to members regarding access to services such as Online Banking, Electronic Statements, Bill Pay, Call 24, Cross Accounts and plastic card services.

Keep member loyalty top of mind by continuously looking at the members needs and trying to fulfill those needs by using the Sales Skills set forth by SouthPoint Federal Credit Union.

Take on periodic projects as assigned.

Input, update, and process account information as necessary.

Follow up with members as needed for necessary paperwork

Conduct debit/credit card maintenance (ordering, research, account changes, etc.)

Perform other duties as assigned.

ADDITIONAL FUNCTIONS

Perform clerical support duties as necessary.

Attend meetings, conferences, seminars and training courses.

Assist Operation department with Stop Payments and wire transfers.
Preferred Skills:

Professional, well-developed interpersonal skills essential for serving members and projecting a positive image as a representative of the Credit Union.

Requires an extensive knowledge of the Credit Union's policies, procedures, products and services relating to the lending and deposit functions.

Requires completion of high school education. In addition, specialized training in the areas of responsibility specific to a call center is preferred.

Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)

Prefer one year of work experience in a financial institution Member Service Area.

Advanced Automated Systems skills required.

Ability to multitask and manage time effectively.
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